Job Details

Medical Review Client Coordinator

Sirius Staffing is seeking a detail-oriented Client Services Representative for a full-time, temporary remote opportunity. This position will respond to inquiries from clients, physicians, nurses, and other authorized representatives while providing data entry, case tracking, documentation, filing, and administrative support. All responsibilities must be performed with a high level of accuracy, customer service, confidentiality, and regulatory compliance.

Position Details

Employment type: Full-time, temporary

Work arrangement: Remote

Assignment dates: September 8 through December 6, 2026

Pay frequency: Weekly

Essential Job Functions

• Respond promptly and professionally to inquiries regarding questions, report statuses, concerns, and general requests for information
• Enter, update, and retrieve client and claimant information using appropriate systems and databases
• Maintain daily communication with the Quality Assurance department regarding workflow and pending report statuses
• Contact providers regarding assignments and update the database accordingly
• File and archive open and closed cases
• Verify that client information is accurate and current
• Document client-specific guidelines, requirements, and case information within the appropriate system
• Work independently and collaboratively to ensure questions are addressed, properly documented, and cases are returned on time
• Direct calls and inquiries to other departments as needed
• Perform clerical duties, including typing, filing, emailing, and proofreading
• Assist with resolving customer complaints and quality-assurance concerns
• Notify management of report issues, delays, or other concerns
• Maintain confidentiality and comply with applicable HIPAA, regulatory, safety, legal, and company requirements
• Perform other duties as assigned

Qualifications

Minimum typing speed of 40 words per minute

Proficiency with Microsoft Word, Outlook, Excel, and internet-based applications

Working knowledge of computers, telephones, scanners, copiers, fax machines, and other general office equipment

Ability to be trained on and consistently follow HIPAA regulations and compliance standards

Strong written and verbal communication skills

Excellent accuracy, attention to detail, proofreading, and organizational skills

Ability to follow instructions and respond accurately to management direction

Ability to work independently, prioritize responsibilities, and manage time efficiently

Ability to maintain confidentiality

Strong commitment to quality and continuous improvement

Ability to contribute to a positive, team-oriented work environment

Ability to remain focused while managing distractions and changing priorities

Ability to work effectively under pressure and handle unexpected events professionally

Ability to follow all company policies and procedures

Employment is contingent upon successful completion of the required pre-employment screening.

Sirius Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.