Job Details

Discover Denison Visitor Center Intern

This position serves as a point of contact for visitors at the Discover Denison Visitor Center. This intern will provide assistance with directions, information requests, and promote local attractions. This role will also serve as administrative support for the Marketing and Tourism Department, as well as individual travelers and groups.

Examples of Duties

Essential Functions

1. Staff the Discover Denison Visitors Center, providing a welcoming and professional experience for visitors
2. Assist guests with directions and information on local attractions, events, dining, and activities
3. Answer phone and email inquiries related to tourism and visitor services
4. Fulfill Visitor Guide requests and assist with maintaining accurate printed materials
5. Assist with organizing and distributing visitor bags for group tours and meetings
6. Help maintain an inviting, organized lobby stocked with current brochures and materials
7. Assist with social media content creation, including photos, videos, captions, and reels
8. Assist with reviewing, updating, and maintaining the Discover Denison website to ensure tourism information, event listings, business details, and visitor resources remain accurate, current, and visually engaging
9. Help cover events through stories or real-time content (as schedule allows)
10. Capture and organize photos and videos for marketing and promotional use
11. Assist with collecting upcoming events, new business spotlights, and community stories for the Discover Denison newsletter
12. Research tourism, hospitality, and destination marketing trends
13. Assist visitors with merchandise purchases, admissions, or other applicable transactions at the Discover Denison Visitor Center using established point-of-sale procedures
14. Support the Discover Denison team with additional tasks as needed

Knowledge, Skills, and Abilities

1. Ability to work with the public and co-workers in a professional manner using excellent customer service and interpersonal skills
2. Knowledge of tourism, hospitality, marketing, or visitor experience and willingness to learn more
3. Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn other software tools as needed
4. Ability to use strong organizational skills in order to manage multiple tasks and provide accurate, timely information
5. Knowledge of Denison's attractions, events, and tourism assets and willingness to learn more
6. Ability to maintain detailed records and reports
7. Ability to communicate effectively in written and oral formats
8. Ability to manage interruptions while ensuring a positive visitor experience
9. Ability to establish and maintain effective working relationship with other employees and the general public
10. Ability to use sound judgment in directing public and fulfilling customer service needs/requests
11. Highly skilled in customer service practices to quickly and efficiently tend to visitor's needs
12. Ability to maintain consistent and timely attendance
13. Some evenings or Saturdays may be required for events or peak visitor times

Typical Qualifications

• Must have High School diploma or equivalent
• Pursuing a degree in Hospitality, Tourism, Marketing, Communications, or a related field
• Poise, tact, patience and pleasant demeanor for public and interoffice contact
• Valid Driver's License with driving record sufficient for coverage by City's auto liability carrier

Physical & Work Environment

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee's supervisor or Employee Services.

• Combination of sitting, standing, and walking
• Ability to lift and carry materials such as brochures or visitor bags (up to 50 lbs occasionally)
• Intermittent periods of standing and walking
• Constant talking, hearing, concentrating, judgment and writing ability
• Fluctuating schedule (evenings and weekends) to accommodate events and activities at which standing and professional interaction is required