Job Details

PaceMate™ Loop Specialist (full-time, remote)

Primary Location: All U.S. Locations (remote)

Why work at PaceMate?

Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation's fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company's flagship remote monitoring software platform, is enabling many of the nation's most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.

Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

We are currently seeking a Loop Specialist. The Loop Specialist will be responsible for remotely monitoring patients with implantable loop recorder devices utilizing the Company proprietary software. The ILR Specialist utilizes knowledge of cardiac electrophysiology and biomedical engineering concepts to assess the technical function of the patient's ILR, analyze and interpret device and patient diagnostics, and perform accurate clinical documentation as determined by the Company's best practice standards. This unique role will also work closely with the Product team to streamline ILR workflow and management within the software.

PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Identity and Fraud Protection, Hospital Indemnity, Critical Illness, and Accident Coverage.

Essential Functions & Responsibilities:

• Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic review, and overall analysis through remote monitoring on our proprietary software platform.
• Recognize abnormal function and programming of loop recorders and recommend strategies to address and correct issues.
• Communicate with clinical team and providers regarding ILR function and diagnostic data through accurate, professional, and standardized documentation.
• Collaborate with product team to develop business requirements for loop recorder management.
• Adhere to scheduling protocols for remote monitoring per best practice and the Company guidelines.
• Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocols.
• Maintain appropriate levels of current knowledge and the ability to interpret, comprehend and apply departmental policies.
• Analyze, access, input and retrieve data.
• Report pertinent information and assist with tasks to support department operations.
• Maintain basic knowledge of PaceMate products and services.
• Assist in ensuring consistency in practices and PaceMate Mission, Vision, and Customer Service standards are met.
• Adhere to the Code of Conduct and all Company Policies and Procedures. Support and contribute to the Company's patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient.

Qualifications:

An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Education, Training, and Experience:

• Undergraduate degree Biomedical Engineering, or a related field preferred, or an equivalent combination of education and experience.
• Three or more years of experience in Cardiac Rhythm Management industry required.
• Minimum of two years of recent ILR management experience; INQ preferred.
• Demonstrated strong analytical, planning, organization, and time management skills. Effective verbal and written communication skills required.
• The ability to work autonomously and within a team is necessary.

Licensure/Certification:

• Successful completion of an Electrophysiology mapping industry course or equivalent experience required.
• International Board of Heart Rhythm Examiners (IBHRE) Certificate required (CCDS, CEPS, or CDRMS)

Physical Requirements:

• While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
• Must be able to exchange accurate information, with the ability to effectively, utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.
• You must reside within the contiguous United States.
• If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.

Required Equipment:

Must have stable, reliable internet access.

Reporting Relationships:

Supervised by: Area Clinical Manager Supervises: None

Target Compensation Range:

$34.61- $44.23 per hour depending on Length of Experience, Education, Demonstrated Skill Set and Certifications.

Company Description:

PaceMate® is a pioneering force in cardiac remote monitoring and data management. We're driven by a mission to modernize digital healthcare and envision a future of connected personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry's only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®