Job Details

Job SummaryThe Weatherization Specialist provides advanced customer service, determines eligibility, tracks daily/monthly logs, schedules inspectors, prepares invoices, and reviews work orders for clients. Works under limited supervision.Organizational RelationshipsReports to: Weatherization Program ManagerCollaborates with: COG staff; federal, state, and local agencies and officials; COG Governing Body; Executive Director; and the general publicDuties and ResponsibilitiesDetermine eligibility and gather required documents from applicantsReview submitted billing/usage historiesVerify ESI numbers and citizenship statusComplete and label applicant foldersMail approval or denial lettersProvide advanced customer/client services: Assist via phone, email, and in person; answer questions; resolve issues efficiently and effectivelyTrack daily and monthly logs: Update client list and maintain monthly inspection and contractor comparison sheetsCoordinate schedules with clients, contractors, and inspectors for initial, final, and QCI inspections; modify schedules as neededPrepare invoices: Process contractor invoices, update pay sheets, and complete Building Weatherization Reports (BWRs) after inspectionsReview work orders: Explain assignments to contractors and address questions regarding work or omitted servicesPerform other duties and responsibilities as required or assignedRequired Knowledge, Skills, and AbilitiesKnowledge of federal and state rules and regulations related to weatherization programsProficiency in interview techniques and the ability to apply, communicate, and interpret rules, regulations, and guidelines issued by state and federal agenciesAbility to establish and maintain effective working relationships with supervisors, co‑workers, program participants, service providers, and the general publicExcellent written and oral communication skillsProficient computer skills, including Microsoft Word and Excel in a Windows environmentAbility to analyze and interpret data, identify problems, and provide solutionsProfessionalism and a positive attitude; ability to work in an open‑office or cubicle environmentCapacity for multitasking in both independent and team‑based settingsExperience and TrainingFour (4) years of high school or high school equivalency education plus at least one year of relevant experience (preferred). Equivalent combinations of experience and training may be considered in lieu of a diploma.Certificates and Licenses RequiredAppropriate driver's license or alternate means of transportationEEO StatementBy law, you must be authorized to work in the United States. You must meet at least one of the following criteria: citizen or national of the United States; alien lawfully admitted for permanent residence; alien authorized by the Immigration and Naturalization Service to work indefinitely in the United States.#J-18808-Ljbffr