Job Details

School Success Manager

The National Education Opportunity Network (NEON) is a rapidly scaling education justice non-profit that seeks to propel economic mobility by democratizing access to higher education. We deliver and support actual college credit-bearing courses from our nation's top universities into teacher-led high school classrooms in low-income, Title 1 high schools - at no cost to students. Since our inception in 2019, we have reached nearly 60,000 scholars from 160 districts in 34 states and are on track to serve 1 million scholars within the next decade.

The School Success Manager will play a crucial role in assisting NEON's high school partners in successfully adopting and implementing our college-in-high school model to support and enhance student learning. This role includes communicating with high school teams, ensuring model implementation, and overseeing vital aspects of course logistics. Ideal candidates should be prepared and enthusiastic about applying skill sets of new partner development and customer success management to an educational context. They should feel equally at ease engaging with district executive leadership, curriculum and instruction leaders, and classroom teachers. Technical problem-solving, adept relationship management and emotional intelligence, empathy towards school district leaders and teachers, along with excellent communication skills, are all essential attributes for success in this role. Though the role responsibilities will shift to meet the needs of our growing organization, your skills and expertise will be leveraged to:

• Build and manage relationships with a portfolio of high schools (principals and teachers) to ensure they effectively implement NEON's model to drive student success. This will include but not be limited to: facilitating co-teacher selection, allocating courses to specific schools, making the student rostering process as seamless as possible, and addressing and resolving any issues or challenges that arise during course launch.
• Support the implementation of our college credit-bearing courses. This support would include but is not limited to: ensuring students log in at the beginning of the semester at high rates, providing technical assistance to co-teachers around accessing and navigating Canvas, and providing updates to school leaders on course progress and student performance.
• Expand NEON's offerings within existing schools; managing ongoing communication with administrators to support their knowledge about the opportunity and their decision-making process.
• Work collaboratively with internal teams to collect and analyze data, develop, and deliver impact reports that communicate the positive outcomes of NEON's college-in-high school model.
• Coordinate and lead site visits to support partner schools twice a year and provide technical support as needed.
• Work with internal teams to continually improve the school partnership experience and student outcomes through suggesting process improvements, developing marketing collateral, and implementing stakeholder feedback.

The ideal candidate will possess the following qualifications:

• Education & Experience: Bachelor's degree and 5+ years of professional experience required.
• Skills & Competencies: Teaching and/or education program management experience highly valued; experience with Salesforce and/or Canvas preferred; other professional experience that allows you to garner a nuanced understanding of the challenges and opportunities for school and district leaders. Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously. Excellent communication, negotiation, and relationship-building skills. Strong skills in problem solving and learning technical processes. Demonstrated ability to work independently and collaboratively in a fast-paced environment, manage deadlines, and drive toward outcomes. Deep understanding of and curiosity about the dual-enrollment, early college, and college access spaces.
• Commitment to Educational Equity: A deep, personal commitment to advancing educational equity and supporting students from underserved backgrounds. Passion for expanding opportunities and addressing the systemic challenges that exist in Title I schools.

The School Success Manager role offers a competitive compensation package ranging from $60,000 to $90,000, with final salary commensurate with experience and qualifications. New hires typically start between the range minimum and midpoint. A comprehensive benefits package is also available.

The School Success Manager role will join a fast-paced team of equity warriors committed to providing opportunities for students who have historically and systemically been left out of opportunities. This position will report directly to the Director of School Success. Our organization is 100% remote, with team gatherings throughout the year, and opportunities to travel. Applicants do not need to live in the state of New York.

To be considered for this position, please submit a resume and cover letter on our website. This is a competitive and active national search. You will be notified promptly if you are being considered for this position.

Thank you for your interest in propelling opportunities!

It is the policy of the National Education Opportunity Network not to discriminate against any employee or applicant for employment because of race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status. We will take specific action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status. Such action shall include, but not be limited to the following: recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other Terms and Conditions of Employment except as provided by law.