Job Details

Vice President HR Operations

Lead the transformation of HR into a high-performing, customer-focused, digitally enabled organization. This role drives operational excellence, process simplification, and AI adoption across HR service delivery while enhancing the employee, manager, and candidate experience. Modernize operations through automation and continuous improvement, build a best-in-class shared services model, strengthen recruiting operations, and establish scalable processes and governancewhile improving communication, transparency, and change management to support adoption and sustained results.

Position Summary: The VP, HR Operations is accountable for end-to-end HR service delivery and operational excellence across HR "back-office" functions. This role will drive process standardization, automation, and continuous improvement to improve speed, quality, and consistencywhile elevating the employee/manager experience through stronger customer service and simplified, self-service-enabled HR journeys. The VP will also lead continued integration of HR technology and AI adoption to reduce manual work, strengthen controls/compliance, and enable data-driven decisions. This role establishes the vision, priorities, and operating standards for HR back-office functions and shared services delivery. The VP HR Operations leads transformational operational change through process redesign, automation, service measurement evolution, and operating model improvements. The incumbent is expected to interact with senior leaders and cross-functional partners to ensure HR services are easy to do business with and operationally disciplined. The VP also owns budget planning and vendor/service enablement decisions as applicable for HR operations and technology-enabled services.

Position Responsibilities May Include:

• Back-Office Efficiency & Process Improvement (Operational Excellence)
• HR Shared Services & Customer Service Excellence
• HR Technology, Data, and AI Enablement
• Integration & Scalable Operating Model
• Risk, Controls, and Operational Compliance
• Leadership & Talent Development

Nature & Scope: Establishes the vision, mission, values and long-term strategies for a division/department. Provides guidance and leadership to implement transformational change that has broad impact on the achievement of results for the entire organization. Expected to interact with all levels of the organization especially with top management. Ensures appropriate talent selection, organization and leadership areas of the organization. Possess knowledge to capably lead multiple teams of directors. Has ownership of budget development and monitoring of expenses.

Knowledge & Skills: Deep expertise in HR operations, shared services, and service delivery management (intake-to-resolution). Demonstrated ability to lead process improvement and operational transformation (standardization, automation, continuous improvement). Strong understanding of how enabling technology (HRIS/workflows/knowledge management) and AI can improve service quality, speed, and consistency. Data-driven leadership: ability to define KPIs, build dashboards, and translate insights into operational decisions. Executive communication and stakeholder management; ability to partner across HR and business leaders to simplify and improve services. Excellent written and verbal communication skills, negotiation skills and analytical skills Demonstrated ability to build capabilities in a fast-paced environment and ability to manage through ambiguity and change Ability to prioritize, manage multiple projects, and collaborate effectively across the HR team and the organization Management experience including demonstrated track record of developing, coaching, and mentoring teams Proven experience building operational infrastructure through people, process, and technology Ability to apply good judgement, strong work ethics and integrity on the job.

Experience: 10-15 years of leading HR Operations, Shared Services and / or HR Technology environments, preferably with a large manufacturing company with increasing levels of responsibility and results. Education/Certification: Bachelor's degree required; advanced degree and/or HR/Lean/process improvement certification preferred.

People Management: Yes

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: SVP Human Resources, Daikin Comfort Technologies NA

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.