Job Details

A company is looking for an Associate Principal Engineer - SAP Service Delivery Manager.Key ResponsibilitiesOversee daily SAP AMS operations, including incident, problem, change, and release managementLead and mentor SAP support teams, ensuring adherence to SLAs and ITIL processesManage vendor relationships and handle escalations while implementing continuous improvement initiativesRequired Qualifications10+ years of overall experience, with 5-8+ years as a Service Delivery Manager in SAP AMS environmentsExtensive hands-on functional or technical SAP consulting experienceProficiency in incident, change, and problem management processesITIL certification or experience in ITIL-governed environments preferredBroad knowledge of SAP integration and infrastructure, including cloud deployment