Job Details

A company is looking for a Trader Support Specialist (US).Key ResponsibilitiesServe as the primary point of contact for traders and customers, managing inquiries through various support channelsAccurately identify and resolve a range of inquiries related to trading platforms and operational issuesMonitor trading systems for issues and ensure compliance with internal guidelines and best practicesRequired Qualifications2+ years of experience in customer service, technical support, or operations, preferably in a fast-paced environmentProficiency in CRM software and customer support toolsAbility to type a minimum of 30 WPMDemonstrated ability to multitask and manage time efficiently in high-pressure settingsWillingness to work hours aligned with the US trading session, including early mornings or late evenings