Job Details

Who is Drive Medical...

Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprintand global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

"Leading the World with Innovative Solutions that Enhance Lives"

Summary (Major Purpose of the Role): The Technical Trainer is responsible for developing and implementing product related training programs that support product knowledge and troubleshooting for our service group, external customers, and repair centers.

Main Activities/Responsibilities:

• Develops and facilitates training programs, including:
  • Communication programs or customer interfaces to deliver results (associate growth, customer satisfaction, sales growth, competitive positioning, etc.).
  • Service training - develop and help coordinate on-site training, training videos, webinars, , technical bulletins, etc. to convey product knowledge to internal associates and external customers/service partners.
• Travel may be required within the U.S. and internationally, up to six (6) times per year.
• Contacts customer on occasion to handle unit exceptions, warranty denials, or customer abuse issues.
• Respond to customer inquiries for elevated technical product support, troubleshooting, and general questions.
• Attend product development meetings, quality control reviews, and manufacturing discussions as required to remain current on new unit designs, existing quality issues, and ongoing sustaining engineering efforts.
• Most areas of responsibility are reviewed on a weekly basis. In addition to the required daily duties, project work spanning up to 1-year may be assigned in cooperation with the Repair Associates and other functional areas of the business.
• Adheres to all policies, guidelines, and procedures, such as GMP, HACCP, and work and safety rules.
• Performs other duties as assigned.

Competencies:

• Ability to gain a complete understanding of all products, policies, and procedures within the DeVilbiss portfolio and Quality Management System (QMS) is required. This individual must be able to articulate this knowledge to build customer loyalty and satisfaction. A detailed understanding of all unique components is required (electronics, product troubleshooting, disabilities, etc.). Understanding of how our products are used to improve quality of life, as well as a working knowledge of competitive products and/or market dynamics.
• Solution-oriented, able to think "big-picture", takes initiative, willingness to share knowledge and skills and seek new ways to teach and learn, able to articulate the company mission, and to "position" our company and products for competitive advantage with customers.
• Demonstrates a consistently positive attitude with the ability to work with and influence all levels of internal and external customers.
• Continuous improvement mindset: consistently looks for ways to improve the training process through sharing ideas.
• Strong computer skills with experience working in MS Office (Excel, Word, PowerPoint)
• Ability to read and comprehend (in English) simple and complex instructions, short correspondence, and memos. Documents may include Material Safety Data Sheets, work orders, work instructions, manuals, policies and procedures, schematics, diagrams, etc.
• Excellent verbal and written communication, strong presentational skills, interpersonal skills, demonstrated ability to lead, develop others, and manage key initiatives to achieve successful results.
• Spanish language skills are a plus.
• Ability to add and subtract two-digit numbers, multiply and divide in all units of measure using whole numbers, common fractions, and decimals is required.
• Ability to multi-task, work in a fast-paced changing environment and reprioritize quickly.

Reporting Relationships and Supervision: This position works under the supervision of the Director, Service. This role has no direct reports.

Education and Experience:

• High school diploma or GED equivalent required and college-level, technical degree or equivalent work experience.
• Experience in product technical support, including troubleshooting is preferred.
  • Familiarity with the setup and repair of various mechanical and electrical gauges and equipment such as multi-meters, pressure/vacuum gauges, oxygen analyzing equipment, smart phone apps, etc. is preferred.
• Prior experience in the repair or setup of oxygen concentrators or other home-medical equipment is preferred.
• Experience with technical writing such as technical bulletins is preferred.
• Public speaking and/or training experience preferred.
• Experience with computers, smart phones, web applications, video production, editing, and/or publishing.

Physical Demands/Work Environment:

• Physical activity includes walking, standing, bending, squatting, reaching above shoulders and lifting up to 50 lbs. or occasional lifting, engaging the two person lift, for objects weighing more than 50 lbs.
• Perform activities in a warehouse environment. May be subject to changes in temperature and exposure to dust.
• Hepatitis B vaccine strongly encouraged (company paid) or signed declination required.
• Must be able to operate standard warehouse equipment (pallet jacks, forklifts, etc.).

Why Apply to Drive Medical...

Competitive Benefits, Paid Time Off, 401(k) Savings Plan

Drive Medical is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive Medical strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.