Job Details

We are seeking an experienced technology specialist who can lead day-to-day activities in support operations across multiple processes focused on Warehouse Technology solutions - Manhattan Active WM, Mobile Applications.

Qualifications

Bachelor's degree in related field or equivalent work experience.
Warehouse Management Application experience, Manhattan Active .
Minimum 7 years of IT and 5 years of hands-on experience in Manhattan enterprise applications
3 - 5 years of experience of successful production support, testing, deployment, and validation in a corporate environment.
Problem Solving Skills - Demonstrated ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem.
Ability to synthesize insights from data to drive system and/or process improvements.
Communication Skills - Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively.
Business Acumen - Broad understanding of the business functions, business applications, and site-specific requirements.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders.
Strong stakeholder and people management skills
Expertise in change management and user adoption strategies
Timing - This position requires flexibility to work in multiple shifts. Weekend support also will be required for planned activities including release deployment, testing, and unplanned service restoration.
Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently
Experience working in an onshore-offshore development model
Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily
Additional Preferred Qualifications:

Experience with ServiceNow, Jira, Postman
Experience in SCI reporting
Experience collaborating in global/geographically diverse teams
Strategic mindset and critical thinking
Excellent written and verbal communication skills
Self-motivated. Must be flexible and willing to adapt to change
Ability to lead meetings/calls - must be comfortable leading large meetings, presenting
Must be very thorough with day-to-day planning and keeping oneself organized
Willingness to work off hours, as requested

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.