Job Details

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Customer Care & Success Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 - 2,000 USD/month depending on experience

Schedule: Monday-Friday, business hours Pacific Time

Job Overview:

We are looking for a proactive, empathetic, and detail-oriented Customer Care / Customer Success Specialist based in Latin America to join our growing remote team. In this role, you will be the front line of our customer experience-ensuring clients receive timely support, feel valued, and achieve success using our products/services.

This is an excellent opportunity for someone who thrives in a fast-paced, remote environment and is passionate about building strong customer relationships.

Responsibilities

• Provide prompt, friendly, and professional support via email, chat, and/or phone
• Manage customer inquiries, troubleshoot issues, and ensure timely resolution
• Build and maintain strong relationships with customers to increase satisfaction and retention
• Proactively follow up with customers to ensure success and identify opportunities for improvement
• Collaborate with internal teams (product, operations, sales) to resolve customer concerns
• Maintain accurate records of customer interactions in CRM or support tools
• Identify recurring issues and suggest improvements to processes and customer experience
• Assist with onboarding new customers and guiding them through product/service usage

Qualifications, Skills, and Key Competencies

• 2-3+ years of experience in Customer Support, Customer Success, or similar role
• Fluent in English (required) - strong written and verbal communication skills
• Based in Latin America (remote work)
• Excellent problem-solving skills and attention to detail
• Strong interpersonal skills with a customer-first mindset
• Ability to multitask and manage time effectively in a remote environment
• Comfortable using customer support tools (e.g., Zendesk, Intercom, HubSpot, or similar)
• Experience with Microsoft 365 (Excel and Word)
• Reliable internet connection and professional remote work setup

Nice to Have

• Experience in SaaS, tech, or digital services
• Familiarity with CRM systems and customer success platforms
• Experience with onboarding or account management

What Success Looks Like

• High customer satisfaction and positive feedback
• Fast and effective issue resolution
• Strong customer relationships and retention
• Proactive communication and continuous improvement mindset

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!