Job Details

Job Title: Enrollment | Billing Senior Representative
Location: Remote, CT 06002
Duration: 6+ Months (Possible Extension)

Pay Rate: $19.43/hr. on W2

Shift/Hours:

• Training Schedule isbased on the hours of the trainer the hire is assigned to.
• For example, trainer's hours could be 8:30am - 5:30pm EST and those would be the hours for training.
• Training is typically 4-6 weeks but can vary.
• After Training, hours would be Monday - Friday, 10:00am - 7:00pm EST.
• 100% Remote.
• Candidates can be located in any US time zone as long as they can commit to the EST hours for the position.

• Manage a portfolio of B2B customer accounts to ensure timely collection of receivables.
• Proactively contact business clients via phone, email, and customer portals to resolve past-due balances.
• Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..).
• Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends.
• Maintain accurate collection notes, status updates, and documentation in the ERP system.
• Escalate high-risk accounts or unresolved issues to leadership in a timely manner.
• Contribute to continuous process improvement initiatives for the collections workflow.
• Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues.
• Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements.

• 2-4 years of experience in B2B collections or accounts receivable; industry experience ins specialty distribution, healthcare or pharmaceuticals strongly preferred.
• Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivots tables a plus).
• Excellent communication and negotiation skills, with professional and customer-focused demeanor.

• Comfortable leading virtual meetings with customer and internal teams.
• Working knowledge of SAP.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• High attention to detail and problem-solving skills.

• Required: High School Diploma or equivalent.
• Preferred: Associates Degree in related field.