Job Details

The Inbox Clinician supports the clinical team by managing in-basket coverage within the Electronic Health Record (EHR). The provider ensures timely and efficient handling of non-visit-based tasks, including patient messages, medication refills, test results, and other clinical documentation, contributing to continuity of care and effective patient communication.

Duties and responsibilities

• Monitor and manage In-basket messages, including but not limited to patient inquiries, test results, medication refill requests, clinical documentation, and staff communications.

• Respond promptly to clinical issues within the scope of practice.

• Collaborate with primary care providers to ensure coordinated patient care.

• Escalate complex or urgent clinical concerns as needed.

• Close care gaps and ensure timely follow-up actions.

• Document all actions and communications in the EHR according to standards.

• Review patient charts and histories to support provider preparation.

• Coordinate referrals and follow up on outstanding consultations or test results.

• Provide patient education on preventive care, medications, and self-care.

• Participate in quality improvement initiatives to enhance patient outcomes.

• Complete other duties and related projects as assigned.

Qualifications

Education & Experience:

• Current licensure as a Nurse Practitioner (NP).

• Current and unrestricted professional license to practice in the state of California.

• Active and unrestricted DEA license.

• BLS Certification.

• Two or more years of clinical experience.

• Experience with outpatient or ambulatory care workflows, as well as telehealth or asynchronous care, is preferred.

Knowledge, Skills, & Abilities:
• Demonstrated ability to effectively perform the responsibilities outlined above.

• Ability to review and accurately interpret lab results, imaging reports, and other clinical documentation.

• Ability to work independently and efficiently in remote or on-site settings.

• Ability to provide patient education and support for continuity of care through various communication channels, including in-person and virtual platforms.

• Ability to manage multiple tasks and prioritize workload.

• Familiarity with population health, preventive care, and chronic disease management

• Proficiency with Epic electronic health records (EHR) System

• Knowledge of regulatory requirements, including HIPAA and quality reporting standards.

• Ability to identify and address care gaps and coordinate follow-up actions.

AACI is an Equal Opportunity Employer