Job Details

Job Description:
The Specialty Product Advisor - Behavioral Health brings deep hands-on experience in behavioral health care delivery and practice operations to inform and guide product strategy. This role partners closely with product management, design, and development teams to ensure solutions reflect real-world behavioral health workflows, regulatory requirements, and operational realities across settings such as outpatient clinics, community-based programs, and integrated care environments.
This role engages directly with clinicians, care teams, administrators, and staff to represent the voice of the field and translate behavioral health-specific needs into scalable product capabilities. The advisor serves as a trusted peer to customers and an internal partner, bridging real-world care delivery with modern, scalable solutions.

Job Responsibilities

• Represent real-world behavioral health care delivery models, workflows, and operational practices across diverse settings including outpatient, community-based, and integrated care environments.
• Engage clinicians, care teams, administrators, and leadership through site visits, workshops, discovery sessions, and virtual engagements.
• Provide practical insight into behavioral health workflows including documentation, care coordination, patient engagement, and regulatory considerations.
• Translate behavioral health care delivery requirements into clear, actionable guidance for product management, design, and engineering teams.
• Serve as a trusted advisor during product discovery, validation, and prioritization activities.
• Lead behavioral health-focused discussions and address clinical, operational, and compliance-related considerations with internal and external stakeholders.
• Provide insight into care models, documentation requirements, and coordination across behavioral health services.
• Advocate for solutions that reflect real-world practice needs while supporting scalability and long-term product strategy.
• Support cross-functional alignment by communicating specialty requirements to technical and non-technical audiences.
• Travel to customer and partner sites as needed to support field engagement and product discovery.
• Perform other duties that support the overall objective of the position.

Education Required

• Bachelor's degree in healthcare, clinical sciences, healthcare administration, public health, business, or a related field.
• Master's degree preferred.
• Or any combination of education and experience which would provide the required qualifications.

Experience Required

• Significant hands-on experience in behavioral health care delivery and/or practice operations.
• Experience engaging directly with behavioral health providers, care teams, and operational leaders.
• Experience collaborating with or advising product, design, or technology teams in a healthcare or healthcare SaaS environment.
• Recognized as a trusted expert within behavioral health practice or operations (preferred).

License/Certification Required

• Professional license or certification relevant to behavioral health (current or prior), where applicable.
• Product management or healthcare IT certifications are a plus but not required.

Knowledge Of

• Behavioral health care delivery models, workflows, and operational practices.
• Healthcare documentation standards, compliance, and regulatory considerations specific to behavioral health.
• EHR systems, healthcare SaaS platforms, and configuration-based solutions.
• Care coordination and patient engagement within behavioral health settings.

Skill In

• Communicating complex behavioral health workflows and operational concepts to technical and non-technical audiences.
• Facilitating discussions, workshops, and stakeholder engagement sessions.
• Translating specialty expertise into product requirements and design considerations.
• Influencing product decisions through domain credibility and real-world experience.

Ability To

• Establish trust and credibility with behavioral health providers, care teams, and administrators.
• Engage and influence diverse stakeholder groups.
• Adapt communication style to clinical, operational, and technical audiences.
• Work effectively in a cross-functional product environment.
• Travel as required.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.