Job Details

Responsibilities:

IVR Testing:

Ensuring that Interactive Voice Response systems are functioning correctly, including accurate navigation, voice recognition, and call routing.

AWS Integration Testing:

Verifying that the contact center system integrates seamlessly with other AWS services like Amazon Connect etc.

UI Automation with Playwright:

Automating UI tests to ensure the functionality of the IVR interface, both through browser-based interfaces and in headless mode.

Test Case Design:

Developing comprehensive test cases covering various scenarios, including positive and negative test cases, edge cases, and performance testing.

Collaboration with Development:

Working closely with development teams to understand system design, identify and resolve bugs, and ensure the quality of the deployed system.

Performance Testing:

Evaluating the IVR system's ability to handle high call volumes and maintain performance under load.

Test Environment Setup and Management:

Setting up and maintaining test environments, including AWS resources and test data.

Documentation and Reporting:

Documenting test cases, results, and findings in a clear and concise manner