Job Details

Job Type

Full-time

Description

Indiana Farmers Insurance is currently looking for a skilled Customer Service Representative to be the next Client Advocate to join our Client Communities Team. The right candidate will have a strong desire, sense of urgency and the effectiveinterpersonal communication skills necessary to help resolve customer inquiries and provide the ultimate customer experience!

Benefits for the Client Advocate:

• Free Health insurance
• Free Dental insurance
• Free Vision insurance
• Free Life insurance
• Free Short-Term & Long-Term Disability insurance
• 2% 401k Company Match
• 11% 401k Company Contribution
• Excellent Paid Time Off
• Generous paid time for Parental Leave
• Day of Service
• We promote from within our widely-talented workforce regularly and consistently offer opportunities to learn and grow
• Student Loan Assistance Program
• Educational Incentive Program
• Several committees to explore, to connect with co-workers and build relationships
• Two robust Employee Assistance Programs for you and your family
• Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote. The type of arrangement available is determined by the position and business needs
• Matching funds of up to $100 annually are available from the company for your favorite charitable organization
• Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
• An on-site fitness center, as well as free and convenient parking, make life easier

Requirements

Qualifications for the Client Advocate:

• High school diploma or equivalent; additional customer service experience or training, required
• Completing initial new claims setup; processing one-contact claims; providing guidance for repair facilities; coordinating rental reservations; and ensuring the seamless transfer of more complex inquiries to the appropriate individuals
• Receiving and processing payment-related inquiries via telephone and/or guiding policyholders through the online payment process
• Actively engaging policyholders and agents through surveys and digital platforms to gather information, strengthen relationships, and enhance the overall service experience
• Processing simple policyholder change requests
• Entering data accurately within various systems
• Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
• Flexibility in work schedule with the ability to work outside of normal office hours

Why work for Indiana Farmers Insurance?

• An average associate retention rate of 95% over the past 5 years
• Financially stable as shown by our A- (Excellent) rating by AM Best
• Truly customer focused
• Strong legacy of excellent performance throughout our 149 years in business!

For more information about Indiana Farmers, please go to .Indiana Farmers

Insurance is an equal opportunity employer!