Job Details

The following requirements are MANDATORY.
• Creation and management of user accounts, home folders and network shares.
• Provide timely response and follow-up for day-to-day Help Desk tickets and support issues.
• Active Directory account, group and OU maintenance.
• Maintain existing scripts and automated jobs.
• Provide support for account and access related issues.
• Maintain documentation and runbooks for the Identity Management department.
• License management and assignment for Office 365.
• Maintain Group Policies.
• Maintain the Identity Management and Account Request Systems.

Required Qualifications
• Associates degree or 2+ years' experience in Information Technology.
• Excellent customer service skills.
• Excellent analytical skills are essential for this job. The candidate must be able to troubleshoot identity and access issues quickly by identifying sources of problems.
• The candidate must be detail oriented and have strong organizational skills.
• Excellent oral and written communication skills and the ability to work well in a team environment are essential.
• 2 or more years' experience in Active Directory Management.
• 2 or more years' experience in user account administration.
• Ability to write and/or edit scripts.
• Familiar with Clinical User Access with but not limited to Cerner, Eclipsys and PACS.
• Familiar with Vendor remote connection software similar to Securelink.