Job Details

Workforce Management Subject Matter Expert (Sme)

The workforce management subject matter expert (SME) will play a critical role in the transition from workbrain to workforce manager, partnering closely with business, union stakeholders, ADP, and IT leadership to design, build, and successfully deploy a new workforce management solution. This role is responsible for leading functional design, ensuring compliance with union agreements, supporting change management efforts, and ensuring the system is configured correctly for long-term success. The SME will work side-by-side with project leadership through design, build, testing, and go-live.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com.

Skills and requirements:

• 5+ years of experience in workforce manager (from ADP) or other very similarly aligned time & attendance, or payroll systems.
• Proven experience acting as a subject matter expert (SME) or specialist/consultant during a workforce management implementation or major system transition.
• Strong hands-on experience with workforce management platforms (e.g., workbrain, workforce manager, UKG/kronos, or similar).
• Experience working with union environments, including interpretation and application of union contracts.
• Strong collaboration experience with third-party vendors (e.g., ADP).
• Ability to partner effectively with project managers, IT teams, and business stakeholders.
• Strong documentation, organizational, and communication skills.
• Prior experience supporting manufacturing or plant-based environments.
• Experience with time clock hardware implementations (badge, swipe, biometric).
• Familiarity with change management initiatives during large system implementations.
• Consulting or client-facing implementation experience.