Job Details

Position Summary:

The position acts as a lead in the department and is responsible for working directly with users to translate business requirements into use case documents for the IT department and vendors software developers. This includes development of business requirements, and assisting in the design, testing, development, implementation, maintenance, and enhancement of systems. This position is also responsible for the mentoring and career growth of other Business Analysts on the team.

Essential Functions:

• Responsible for the user experience on the company websites, which includes the agent portal, insured portal and employee portal, and any other assigned company applications.
• Responsible for the integrations with third party vendors such as the policy administration system, document image and workflow system, and payment processing.
• Responsible for defining requirements, communicating changes to development staff, testing changes, and coordinating implementation into production environment.
• Provide leadership and expertise as a Business Analyst on projects and tasks of complex nature
  • Comprehend and thoroughly understand the companys business, and the issues and challenges facing the industry and organization.
  • Review, modify, and recommend business requirements applied to company databases and system applications.
  • Manage the execution of test plans and test scripts, including testing the solution, recording, and tracking of technical issues, and implementing any needed changes.
• Reviews, analyzes, and evaluates business systems and user needs.
• Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies.
• Creates use cases and user stories documents.
• Writes and executes test plans and test scripts.
• Facilitates meetings between the Company and our vendors software development teams
• Generates routine project status reports in the format and within the timelines requested by management.

Required Education and Experience:

• Bachelors degree in Business, Computer Science, MIS, Mathematics or related field or a combination of education and relevant work experience, Masters degree preferred.
• Minimum of 5 years experience as a Business Analyst
• Minimum of 3 years prior experience in the insurance industry, preferably with a focus on homeowners insurance in Florida
• Excellent computer skills with proficiently using MS Office (Word, Excel, PowerPoint), MS SQL, Visio
• Must possess the ability to troubleshoot and apply logic to solve business problems and a willingness to dig into the details of specific projects to ensure the appropriate approach and best use of company resources.
• Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments.
• Must have excellent verbal and written communication skills
• Must have excellent presentation skills

Preferred Qualifications:

• Experience in any or all the following homeowners insurance markets outside Florida is a plus, Massachusetts, Connecticut, New York, New Jersey, Delaware, Maryland, Rhode Island, Virginia, Maine.
• Project Management experience with knowledge of project management techniques and tools
• Experience working with comparative raters
• Experience with Extensible Markup Language (XML) or Simple Object Access Protocol (SOAP)
• Website development experience working with content management systems, such as DNN and/or experience with employee, agent, or insured portals.
• Experience working with the Duck Creek policy administration system.
• Experience using JIRA software, JIRA service desk and Confluence applications.

Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.

Candidates must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.

WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.

Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM's Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.