Job Details

Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for an IT Business Analyst for a contract opportunity with one of our largest clients located in Detroit, MI!

Title: IT Business Analyst
Location: Detroit, MI - Hybrid schedule
Duration: 12+ Months
Role Type: W2 contract engagement

Job Description:

• Works with the Performance Assurance & Sourcing Office as a Business Analyst
• Responsible for assisting the ITS Manager with ITS Sourcing Excellence initiatives, vendor management, vendor and ITS relationship building
• Responsible for ITS requirements gathering and problem solving
• Creates process maps in Visio and documents processes, Standard Work Instructions (SWIs) and Job Aids
• Works with IT Vendor partners for the software and hardware renewals, new contracts
• Assists and/or takes ownership in creating performance metrics of the IT vendors and governance

• Knowledge and understanding of IT Vendor Management, Procurement Concepts and Managed Services (e.g., Incidents, Requests and Minor Enhancements)
• Knowledge and understanding of ITS concepts
• Ability to understand ITS Managed Services Contracts
• Ability to negotiate
• Proven ability to work with business partners to identify, document and articulate business requirements
• Ability to manage their own work and facilitate requirements gathering meetings
• Strong analytical skills and detailed oriented
• Ability to work on multiple initiatives under tight deadlines and changing priorities
• Strong interpersonal and communication skills to cultivate positive working relationships among the team
• Ability to work within a team and if needed independently at a very fast paced environment
• Ability to effectively communicate with Leadership
• Experience using SAP (or any other Supply Chain ERP)
• ServiceNow (or any other ITSM Tool)
• Strong background of Microsoft Productivity Tools (Excel, PowerPoint, SharePoint etc.)

• Undergraduate IT degree
• 10 Years of experience in an IT Procurement capacity or IT Business Analyst Role
• Knowledge of Managed Services contracts
• Hardware and Software license management & IT audits
• Experience in creating vendor scorecards
• Familiarity with IT Asset Management Tools