Job Details

Digital Messaging QA Production Analyst (Contract)

Contract Duration: 6 months (W2)

Location: 100% Remote

Pay Range: $36-$42/hour (W2)

Schedule: Full-time

About the Role

We are seeking a Digital Messaging QA Production Analyst to support high-volume digital messaging campaigns across Email, Push Notifications, and SMS. This role is part of a Digital Commerce Operations team and is responsible for ensuring executional quality, accuracy, and deployment readiness prior to campaign launch.

The ideal candidate has hands-on Salesforce Marketing Cloud (SFMC) experience, a strong QA mindset, and is comfortable validating campaigns in fast-paced, deadline-driven environments.

Key Responsibilities

• Perform end-to-end QA for Email, Push, and SMS campaigns, including front-end content and back-end configuration
• Validate campaign setup in Salesforce Marketing Cloud (SFMC), including targeting, personalization, and deployment settings
• Ensure campaigns are fully deployment-ready prior to launch
• Review and validate creative assets, copy, links, calls-to-action, and promotional details
• Test click-throughs, dynamic content, and personalization logic to ensure accuracy
• Own and maintain QA documentation from execution through final approval
• Partner with Marketing, Operations, Creative, CRM, and Product teams to resolve issues
• Clearly document and communicate QA findings to support operational transparency
• Support high-volume campaign execution while maintaining a high standard for accuracy and quality

Required Qualifications

• Bachelor's degree or equivalent professional experience
• 3+ years of hands-on Salesforce Marketing Cloud (SFMC) experience
• 3+ years of experience in digital messaging QA, email operations, or production roles
• Strong understanding of deployment QA and pre-send validation
• Working knowledge of HTML with the ability to read and identify errors
• Exceptional attention to detail and organizational skills
• Ability to work effectively in fast-paced, deadline-driven environments
• Strong written and verbal communication skills
• Comfortable collaborating cross-functionally
• Adaptable and able to manage last-minute changes

Preferred Qualifications

• Experience QA'ing Push and SMS campaigns
• Familiarity with Airship (Push) and/or Attentive (SMS)
• Experience using Litmus or similar email testing tools
• Familiarity with project management tools (e.g., Smartsheet)
• Basic HTML coding experience
• AMP script familiarity
• Experience with marketing analytics or tagging for tracking and reporting

What Success Looks Like

• Campaigns are accurate, compliant, and error-free before launch
• Issues are proactively identified and clearly communicated
• QA documentation is thorough, consistent, and audit-ready
• Strong collaboration with cross-functional partners
• High-quality execution under tight timelines

Additional Details

• Work model: Fully remote
• Equipment: Company-provided computer
• Contract extension / conversion: Strong possibility based on performance and business needs

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.