Job Details

Job Description

Job Summary

The Insurance Verification Supervisor is responsible for assisting the Manager in daily operations of the Benefit Verification team. Assists leadership with development of staff and goals of the department.

As an Insurance Verification Supervisor at Community Health Systems (CHS) - SSC Sarasota, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical insurance, dental insurance, vision insurance, PTO, 401K, sick time, holidays, and bonus where eligible.

Essential Functions:

• Monitors daily operations of the department to ensure excellent customer service is achieved with both internal and external customers.
• Maintains and builds working relationships between the department and their respective hospital departments, including central scheduling, registration, physician offices, etc. by gathering feedback from all parties to identify methods to improve service and productivity.
• Adheres to call monitoring process.
• Communicates operations status to leadership by providing daily/weekly data regarding department opportunities for improvement
• Demonstrates ability to assign additional job duties based on department need that may be in addition to or in place of those normally performed by employees in a fair, timely, and efficient manner.
• Monitors staff productivity and suggests/provides training, coaching, mentoring, etc. in a proactive fashion based upon CHS standards.
• Consistently maintains professional level of communication with staff, both oral and written.
• Gains experience in all areas of the department in order to properly supervise, provide back-up, educate, train, etc.
• Serves as backup to staff when necessary to ensure daily standards are maintained.
• Ensures all staff are educated on resources/tools necessary to perform their duties as assigned or requested with a positive attitude.
• Actively engages staff to promote team work amongst their dept. and other depts. within the SSC and hospitals.
• Monitors and provides daily staff productivity
• Monitors daily workflow and makes adjustments as needed
• Handles escalated situations in a calm, professional manner
• Thoroughly reviews problem accounts and communicates resolutions in a professional manner
• Oversees special projects to ensure they are completed in a timely manner
• Assists with Departmental training
• Attends educational sessions and department meetings as scheduled
• Performs other duties as assigned.
• Complies with all policies and standards.
• This is a remote position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required:
  • Education: Bachelor's Degree
  • Experience: 1-3 years related work experience
• Preferred:
  • Education: Master's Degree

Knowledge, Skills and Abilities:

• To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software

We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota support facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania.

Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

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