Job Details

About the Role:

Grade Level (for internal use):
07
The Role: S&P Global Market Intelligence is seeking an Analyst for our Technology, Media & Telecommunications (TMT) product support team. In this role, you will be responsible for handling clientsupport questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, meet research needs and occasionally produce client-facing webinars.

As an Analyst, you are the epitome of client support; providing exceptional customer servicewhile showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.

The Impact: The TMT Product Operations team is the main touchpoint for most of our TMT sector focused clients. As an Analyst, you serve as the "face" of the company. Going above and beyond in our service offering is where this team adds value.

If selected for the TMT Analyst role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.

The Career Opportunity: If you're a self-starter who's ready for the challenge of becoming a subject matter expert on the S&P Global TMT product offerings, this could be the right opportunity for you. Over time, the Analyst will learn various datasets within CIQ Pro and 451 Research platforms while taking on additional responsibilities within the team, including working with our internal research and editorial teams, producing client training webinars on various TMT sector topics and working with our internal modelling team to add value to our excel templates.

The role as a Client Support Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.

The Team / The Business: To ensure that our clients have partners to support them in their success, S&P Global's Product Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.

Requirements:

• Strong problem solving/critical thinking skills
• Passion for client support
• Attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Ability to quickly learn new datasets, products and workflows

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to ...@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: ...@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)