Job Details

Ebt Customer Service Agent

Location: Remote (Must be located in the Tulsa, OK area)

Pay: $17.50/hour (English) $18.50/hour (Bilingual English/Spanish)

Schedule: Full-time, hourly Must be available MondayFriday: 8:00 AM 7:00 PM Saturday: 9:00 AM 1:00 PM (as scheduled)

Overview: System One is hiring Customer Service Agents for a client in the Tulsa area. This role focuses on providing high-volume, inbound call support to families seeking help with program applications and general inquiries. Ideal candidates are compassionate, dependable, and comfortable working in a call-center environment.

Responsibilities:

• Handle inbound calls with professionalism, empathy, and efficiency
• Assist callers with application completion and status questions
• Accurately enter and document information in multiple systems
• Follow scripts, procedures, and quality standards
• Escalate issues as needed while resolving calls independently when possible

Qualifications:

• High school diploma or equivalent
• Prior customer service or call center experience required
• Strong computer skills; ability to navigate multiple systems
• Reliable internet (hardwired) and dedicated home workspace
• Bilingual English/Spanish a plus

Why Apply:

• Remote opportunity with consistent full-time hours
• Performance-based bonuses may be available
• Meaningful work supporting families and communities

Additional Information: This position is filled through System One. Selected candidates will be employed by System One while supporting a client program. Equipment is provided following initial training.

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.