Job Details

Retail Deposits Servicing Call Center Specialist

BCforward is looking for a motivated Hybrid Retail Deposits Call Center Specialist for an opportunity in Salt Lake City, UT.

Position Title: Retail Deposits Call Center Specialist
Location: Salt Lake City, UT 84101
Expected Duration: 6+ Months; contract to hire
2 days in-office, 3 days work from home.
Job Type: Full Time - Contract - Hybrid
Pay Rate: $20/hr on W2

Position Description
What You'll Contribute

• Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes.
• Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others.
• Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries.
• Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.
• Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.

What You'll Do

• Customer Service
• Answers incoming calls
• Reports Conditions affecting customer satisfaction
• Performs timely and accurate follow up on account inquiries
• Provides accurate information on deposit products offered
• Demonstrates strong problem resolution skills
• Solid organization and communication skills with a strong attention to detail
• Escalates reports of exceptional service and complaints

Training and Development

• Completes core corporate training and develop solid knowledge of systems
• Self-motivation to consistently improve knowledge to advance service capabilities
• Maintains knowledge of all Retail Servicing policies and procedures
• Keeps all training documentation organized and remain aware of new information
• Operates within compliance policies and procedures

Processing

• Account analysis
• Performs manual research of accounts
• Records comments clearly
• Processes and updates deposit applications on system
• Makes outgoing calls to provide information and clarify questions
• Ensures updates to the database are complete and accurate
• Proficient in all systems necessary to provide effective customer service

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Interested candidates please send resume in Word format Please reference job code 248652 when responding to this ad.