Job Details

Midwest Regional Field Service Specialist - Monee, IL - Hybrid

Hankook Tire America Corp.
1) Company Overview

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.
2) Why Hankook

- Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.

- Career Growth: Opportunities for internal mobility, leadership development, and continued learning.

- Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.

- Inclusive Culture: Committed to diversity, teamwork, and sustainability.
3) Job & Job Description

Position: Midwest Regional Field Service Specialist

Location: Monee, IL

Reports to: Manager, Technical Services Team

Overview: Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL.

4) Responsibilities

• Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest.
• Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires
• Must be willing to travel 50% of the time to customer locations
• Research and resolve customer complaints and issues
• Have knowledge of competitor products and tire industry regulations
• Any other duties assigned by management

• High School diploma required, bachelor's degree preferred
• At least 4 years of relevant experience in the Tire/Automotive industries
• Strong oral and written communication ability
• Customer service experience preferred
• Must have a valid driver's license and personal vehicle for travel
• Intermediate to advance Microsoft office capabilities
• Must be able to work out of the Monee, IL warehouse 50% of the time