Job Details

.Service Coordinator (Remote) page is loaded## Service Coordinator (Remote)locations: Devens-Massachusetts-United States of Americatime type: Full timeposted on: Posted Todayjob requisition id: WD30259125This position will work in a call center environment answering incoming calls from external and internal customers while maintaining a high level of customer service skills. Candidate will demonstrate their ability to meet/exceed any SRC KPIs. Candidate will be required to Mentor new hires both during and after training as well as assist SRC Supervisor when needed.**Duties and Responsibilities**Receive customer requests for service in a professional manner, obtaining detailed information in order to efficiently dispatch and schedule service calls.Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone.Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed.Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service.Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues.Responsible as needed for Elite line training, Mandatory PO weekly report, Temp account daily report.Additional duties as assigned.**Minimum Qualifications/Skills**3- 5 years customer service experienceMinimum 2 years SRC experienceAbility to multi-task working in a fast-paced environmentExcellent written and communication skillsUse of SEDU/Oracle field cloud systems preferredHigh School Diploma or equivalent requiredHIRING HOURLY RANGE: $20-30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit here.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, weve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the worlds largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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