Job Details

At-a-Glance:
Are you ready to build your career by joining an international fire and alarm protection company? If so, our client is hiring a Customer Service Representative - Call Coordinator.

Position Type:

• Contract
• Remote (Must reside in these states only: AR, AZ, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, ND, NH, OH, OK, TX, WI, WY.

Required:

• Call center experience required.
• Excellent communication skills.
• Intermediate knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
• Provide own equipment for this role.
• Demonstrate to maintain a productive, interruption-free remote work environment.

Must have:

• Internet Service (cannot connect via WIFI).
• Core i3 with 16GB of RAM or higher.
• Must have a minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.net
• Must have a minimum of Windows 10 on computer.
• Must have modem connection - Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
• Allow required software to be uploaded to their computer (CT Soft phone, which allows incoming calls).

Responsibilities:

• The call coordinator will answer phone calls from potential and existing customers
• Ask specific questions to determine the reason for the call and then transfer to the appropriate department.

Get in Touch:
If you think you'd be a good match, submit your resume and reach out to Bharat at 862-###-#### to learn more.