Job Details

FULL TIME REMOTE POSITION ABOUT University Fidelity Life Insurance Company: Serving policyholders since 1935, Universal Fidelity Life Insurance Company is listed nationally as a third-party administrator (TPA) and in seven states as an insurance company. For our TPA clients we process over a million claims a year and administer over 90,000 policies for over 350,000 insureds. Our subsidiary, Southern Life and Health (SLH) has been in operation since 1895. Our executive offices are in Oklahoma City and the administrative service center is in Duncan, OK. We also have staff working remotely not only within Oklahoma but from several states around the country. An additional segment to UFL is the Legend Insurance Agency. Legend is a nationally licensed affiliate and markets Direct to Consumer Medicare Supplement, Texas Student Accident Insurance and is a Managing General Underwriter (MGU) for Employer Stop Loss for A rated carriers. JOB SUMMARY: Provide prompt, courteous customer service, which meets or exceeds service standards. Utilize applicable policy forms, insurance law and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls, changes, and written correspondence.