Job Details
Customer Service Representative
2026-02-12 TurboTax Plano,TX
Description:
Work from home with TurboTax
TurboTax Product Expert
- Get paid $18.50 per hour
- Get a $405 Certification bonus
- Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
- Earn an additional $5/hr from April 9-15 for all hours worked
- Fast 24 hour Certification
Learn more about the Gig
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
- Get paid $18.50 per hour
- $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
- Earn a $405 Bonus Just for Participating in getting certified as a TurboTax Product Expert
- Certification takes place over 3 days
- Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday
- Minimum 25 hours per week required, want to work more? Go for it!
- You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills
To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
- This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
- Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
- The ability to understand and empathize with our customers' needs while driving innovation and providing top-notch service.
Compensation Breakdown
Earn Up to $24.00 Per Hour
Based on total weekly compensation when working 45+ hours per week
Base Pay
$18.50 per hour
Includes:
- Guaranteed hourly pay
- Includes $3.00 Network Fee component
Paid on every hour worked
Weekly Bonus Opportunities
Up to $250 per week
Bonuses are performance & schedule based:
Hours Worked Bonus
- $100 Weekly Bonus
When you work 36 – 44.99 hours
- $100 Weekly Bonus
When you work 45+ hours
(Only one hours-worked bonus applies per week)
TNPS Performance Bonus
$50 Gift Card
When you achieve:
When you achieve:
- 4 or more TNPS Promoters in a single day
- Zero TNPS Detractors that same day