Job Details

Summary

Please note that while this role will operate remotely, it is required that the candidate resides in the Western Region of the United States. This includes candidates in Pacific Time, Mountain Time, and Arizona Time Zones. At this time we are not considering candidates in the BayArea.

Yelp was created to connect people with great local businesses. As an Account Executive, you will be working directly with these local businesses to help them meet their goals through Yelps various advertising programs. You will work with small business owners via phone to customize their specific needs and aspirations. We succeed when we find tailored solutions for our clients to grow their business.

Because people are at the center of everything we do, one of your main priorities is to educate business owners about the value of Yelp's advertising platform. In this role, you will be directly responsible for doing outreach and talking through our advertising solutions on Yelp to local businesses across the US and Canada. Success in this role is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. Youll experience all of this in a supportive virtual team environment.

Please visit Yelp careers page and apply to the appropriate posting that matches your location.

What you'll do

• Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners. This role is 100% phone based and fast-paced by nature.
• Work one of the following schedules (in your local time), or as otherwise determined by your manager: 7:30 a.m. to 4:30 p.m.; 8:30 a.m. to 5:30 p.m.; or 9:30 a.m. to 6:30 p.m.
• Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners all organized in our CRM (Salesforce).
• Work from home to sell advertising to small local businesses on a set Monday to Friday schedule.
• Become an expert in Yelps advertising solutions, and provide product recommendations quickly to suit client needs, asking probing questions and overcoming objections.
• Master quick close techniques to exceed individual goals.
• Navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.
• Achieve and consistently exceed monthly quotas. Strong work ethic and tenacity are key.
• Track and manage your daily goals to ensure results are met.

What we're looking for in you:

• You have an appetite for learning. You're keen on turning training and feedback into action and continuous self-improvement; you don't take rejection personally.
• Multi-tasking is no problem. You're confident in navigating between numerous tabs, multiple screens, and using video conferencing tools.
• You are savvy and can find your way around new tools and software (such as Google Suite & Salesforce).
• You're naturally curious and like to ask as many questions as it takes to find the answer.
• You are excited about being part of a team with colleagues from other states and find it easy to chat with teammates during virtual conferences as well as in-person meetings.
• You are committed to a high standard of integrity and being a team player is important to you.
• You're determined, a persuasive communicator and resilientshow us your grit!
• You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others; you can't wait to show everyone the value of Yelp.
• You are adaptable and can think on your feet. When faced with new challenges or tough conversations, resilience is essential.

What it takes to succeed

• GED/HS Diploma and 2+ years of customer-facing experience OR
• Bachelor's Degree
• No fear of the phone and prepared to make a high volume of outbound dials daily.
• General computer and email proficiency we use Google Suite and provide a Macbook laptop.
• A work environment free of distractions.
• Open to feedback and willing to implement areas of improvement.
• Strong, engaging interpersonal skills.
• Ability to effectively prioritize tasks and manage independently without oversight.
• Must possess current US work authorization.

What you'll get

• The starting base salary for this role is $37k annually.
• This role is also eligible to earn uncapped commission.
• Average year 1 on target annual compensation for this role is around $50k, which includes base salary and commission assuming minimum performance expectations are met.
• Top performers have the opportunity to significantly exceed target earnings.
• Available on your first day: Full medical, vision, and dental.
• 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness reimbursement.
• Health Savings, Flexible Spending and Dependent Care accounts.
• 401(k) retirement savings plan with employer match.
• Employee stock purchase plan.

Closing

We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We value diversity and are committed to creating an inclusive environment for all employees. Actual salary offered may vary based on multiple factors, including but not limited to location and experience. We will consider qualified candidates with arrest and conviction records, consistent with applicable law. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at ...@yelp.com or 415-###-####. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice is available as needed. #LI-Remote #Circa