Job Details

Resp & Qualifications

PURPOSE:

The Senior Systems Administrator is responsible for assisting with the development and maintenance of unique software platforms. Assists the Manager with the administration, integration and maintenance of system platform. This position assesses internal business process for efficiency in leveraging the system's platform. Additionally, the Sr. Systems Administrator is responsible for data reporting, configuration, analytics, and dashboarding, resulting from the application. Coordinates and/or facilitates meetings that support projects related to the system (i.e. Kickoff, Business Requirements, Proof of Concept, Trainings, etc.) as well as the provision of specific guidance and direction to various internal business stakeholders. On an ongoing basis, the Sr. Systems Administrator will maintain content integrity of the system's software.

ESSENTIAL FUNCTIONS:

• Responsible for operational governance oversight. Provide advisory support in the identification of control improvement and governance opportunities. Maintain documentation for governance and re-performance ability by leveraging the system software solution. Coordinate and conduct internal operational/process level audits. Continuously analyze and align all functional area policies, procedures, SOPs, workflows and systems to ensure compliance and alignment with regulations, contractual commitments and mandates. Review complex business processes, identify, document, and elevate the presence of risks and controls, and/or management controls in each functional area to mitigate any risk or exposure. Assists in the diagnosis and resolution of problems and works with the system software vendor to implement solutions. Test/validate changes to correct or enhance systems. Work with Subject Matter Resources in interacting with customers, (internal & external). Elicit, review, analyze, interpret, and document requirements for business/system needs. Perform business and technical designer functions, including contributing to both the business and technical architecture components, supporting functional area business process specialists, architects, product and technology specialists. Extract data from the system software solution and develop front end presentation and dashboarding. Work with system vendor and internal stakeholders to isolate and solve design problems or data anomalies encountered during testing and implementation stages. Assist in the creation of test cases to validate changes made to correct or enhance the system software solution. Serve as Subject Matter Resources in customer interaction (internal & external).

• Responsible for gaining the ability to navigate the system software application along with a full understanding of the objectives system software application and communicating those objectives and requirements. Assists in the analysis of existing workflows as well as the implementation of new workflows. Ensures the application?s solutions for compliance management are identified and understood, communicated and adopted corporate-wide. Responsible for developing and delivering ad-hoc reports with analysis on a regular basis, or as requested. Day to day maintenance of application content along with associated documentation. Develop training materials and provide guidance and direction to all associate users for general use of the application.

• Performs as the day-to-day maintenance of the system software platform. Responsible for ongoing day to day routine maintenance of the system software application including but not limited to user assistance, training, assisting with testing, workflows, monitors user feedback and addresses user questions; navigating all aspects of the application; and proactively identifies future opportunities and enhancements to the application

• Collaborates with the system vendor for initializing any subsequent software system upgrades or new application modules. Ensures appropriate product-related training and documentation are made available to end users. Communicates technical and business problems clearly and in a concise manner to achieve resolution.

SUPERVISORY RESPONSIBILITY:

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Computer Science, Business or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years' experience in a systems administration or closely related role.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of system security and data backup/recovery.

• Excellent communication skills both written and verbal.

• Knowledge of various operating systems and platforms.

• Ability to recognize, analyze, and solve a variety of problems.

• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $81,216 - $161,304

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Procurement & Vendor Management

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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REQNUMBER: 21515