Job Details

Practice Support Analyst - Application Support, Remote

In this role, you will provide technical assistance to the Aledade App users (internal and external users). You will serve as the frontline assistance via chat, by triaging new tickets, and troubleshooting known issues with predefined steps.

Primary Duties

• Assist users via chat to solve technical problems with predefined steps.
• Triage incomplete tickets.
• Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group.
• Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team.

Minimum Qualifications

• Minimum of two year's experience in troubleshooting Application issues in healthcare settings.
• Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA.
• Demonstrate ability in navigating AWS S3 folders.
• Demonstrate basic analytical thinking, problem solving, and customer service skills.
• Demonstrate characteristics of a team player.
• Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements.
• Associate Degree.

Preferred Knowledge, Skills, and Abilities

• Ability to read/write simple SQL statements or run SQL statements written by other team members.

Physical Requirements

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care.

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

• Flexible work schedules and the ability to work remotely are available for many roles.
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners.
• Robust time-off plan (21 days of PTO in your first year).
• Two paid volunteer days and 11 paid holidays.
• 12 weeks paid parental leave for all new parents.
• Six weeks paid sabbatical after six years of service.
• Educational Assistant Program and Clinical Employee Reimbursement Program.
• 401(k) with up to 4% match.
• Stock options.
• And much more!