Job Details

Overview

Join Our Team as a Front Desk Supervisor. As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and leading a team to uphold a standard of service excellence.

Responsibilities

• Guest Interaction: Greet guests with a friendly and helpful attitude, ensure check-ins and check-outs are smooth and pleasant, obtain all necessary information when taking reservations, and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure processes are followed. Ensure logging and timely, professional delivery of all messages, packages, and mail.
• Financial Responsibilities: Stay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster communication and teamwork among staff, and assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues proactively.
• Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills: Enter, track, and report information in the brand systems.

Education & Experience

• At least 2 to 3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent required; college coursework in a related field is helpful.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Application deadline for Colorado positions:

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitality