Job Details

Benefits:

Retirement Benefits

Dental insurance

Health insurance

Paid time off

Training & development

Free uniforms

Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Need an individual who is driven to produce results and impact the long-term growth of the business.

JOB DUTIES

Organizes and builds out processes for efficiencies

Ensures the office has the right materials to accomplish day-to-day operations

Send invoices and follow up to collect money if needed

Other computer or customer-related duties as assigned

Ensures personal ownership of calls and turns them into appointments every time

Log all calls, quotes and won or lost reasons for bids

Outbound to customers validating satisfaction, upcoming appointments, and any other communication

Follows up on calls that were not booked to see if we can earn business

Coordinates pulling of permits and inspections

Notify clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Re-schedules appointment times at client's convenience as necessary

Manages social media accounts for business to improve company awareness

Builds processes for third party lead generation

Replies to emails and incoming calls

Collect data on call volume, jobs completed, jobs quoted, and any customer related activity

Manages job board and updates inventory, employee salary for proper job costing

Makes every effort to compress call scheduling to effectively maximize productivity and revenue

Manages auto-scheduler application

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred

Business Development experience

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.