Job Details

Support Associate - Full Time (Belk)

Join Belk as a Support Associate, providing outstanding customer service to every customer and ensuring new receipts are merchandised in alignment with our brand.

Job Functions

• Proactively greeting and engaging customers warmly and with a smile


• Supporting the store to meet or exceed its customer service goals


• Handling each customer transaction in a professional and friendly manner


• Thanking each customer by name following a purchase


• Offering assistance to the customer proactively and without prompt


• Using suggestive selling techniques with all customers


• Meeting or exceeding solicitation goal for Belk credit Rewards program


• Meeting or exceeding Clienteling goals, where applicable


• Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com


• Using Mobile Devices to complete a sale (where applicable)


• Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience


• Using the Belk App and informing customers about the Belk App to enhance their shopping experience


• Using the Belk website to look up merchandise and complete in-store orders for customers


• Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks


• Maintaining Belk professional dress standards and appearance


• Maintaining floor and stock areas consistent with store standards


• Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department


• Following the ROCC the Dock process


• Ensuring timely set-up including signage for promotional events


• Following procedures for all systems including counts, markdowns, re-tickets and inventory control


• Complying with store policies including, but not limited to those concerning attendance and tardiness


• Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager


• Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager

Education / Experience Requirements

• No education requirement.


• Experience in retail preferred.

Knowledge & Skills

• Excellent communication skills.


• Ability to use and learn industry technology preferred.

Physical Requirements

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.


• Hand manipulation to remove sensor tags.


• Ability to push / pull 100-500 pounds when moving stock carts.


• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Retail