Job Details

Cashier Position at Jack in the Box

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc., will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing, and scheduling.

Position Description: As a cashier at Jack in the Box, it is expected for the employee in this job position to have great proficiency in mathematics while putting into practice the company's standards for excellent customer service. Basic responsibilities for a cashier include manning the POS terminal, taking orders from the customers, answering customer questions, and learning all the vital information with regards to every product included in the menu items currently promoted by the restaurant. Cashiers also need to balance the cash drawer, issue receipts, and maintain the cleanliness at the workstation.

Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Jack in the Box procedures, systems, and standards, and 20/20 guest expectations.

Guest Expectations

Well-trained

• Hassle Free: Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses Smart Selling Standards Jack in the Box as appropriate.
• Is very knowledgeable and answers guest questions quickly and accurately
• Is well prepared and remains calm and productive during busy times; does not look rushed

Neat and Well-Groomed

• Follows Jack in the Box uniform and grooming standards
• Cares about looking nice and professional; shirt is tucked in; hair is contained via hat, visor, and/or hairnet, and uniform is clean and unwrinkled.

Friendly

• Friendly: Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.
• Makes guests feel welcome and special by being ready, smiling, and connecting.
• Follows the Jack in the Box Hospitality Model on how to treat guests.

Well-Staffed

• Clean: Maintains restaurant cleanliness (interior/exterior).
• Is ready and prepared to serve guests as they arrive.
• Is organized and responsible.
• Asks for help, when necessary, to meet guests' needs.
• He is a good team player and assists co-workers when able.
• Follows the Jack in the Box Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

Food Tastes Great

• Food Quality: Makes sure the food looks and tastes great and is high quality.
• Cares about food presentation; takes the extra time if needed.
• Ensures taste, appearance, and temperature standards are met for all products.

Consistent and Quick Service

• Fast: Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.
• Offers consistent, quick service and is always ready and prepared.

Order Accuracy

• Accurate: Communicates and works with team to ensure order is accurate for the guest, repeats orders following Jack in the Box standards.
• Always provides the appropriate number of condiments, napkins, and utensils.
• Repeats the order to guests by looking in the bag/basket as they hand them their food.
• Follows bagging standards to ensure quality and accuracy.

Food Safety

• Food Safety: Makes sure food is safe for the guest by following all food safety policies and procedures.
• Follows all hand washing and glove procedures.

Qualifications:

• Experience Guest service or food cook/preparation experience helpful; comfort working in a high volume, fast-paced restaurant environment.
• Knowledge/Skills/Abilities - Must be at least 16 years old. Understands and communicates clearly in English, may require ability to speak another language based on location of restaurant. Ability to read and understand English, perform basic math (add, subtract, multiply); perform multiple tasks at once; and work effectively in a team environment.
• Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate to cash register, and read video monitors.

Reasonable Accommodation :

Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and perform the essential functions of the job. This position description should be applied accordingly.