Job Details

SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry.

We are seeking a Project Manager to join our team in Sherman, TX. The ideal candidates are interested in career growth, detail-oriented, and have a passion for the security systems industry. SSD invests in employees' personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.

Responsibilities

• Follow all company policies and procedures and enforce those with others
• Monitoring field schedules and technician progress throughout the day while working with coordinators to consider best routes to minimize windshield time
• Communicate with customers by telephone, email and in person while utilizing good judgement when choosing the appropriate method of communication
• Performing client site walks and surveys while collaborating with the sales team
• Attend company training when required (may require travel)
• Overseeing projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design; ensuring quality control
• Improving productivity, quality and field installation standards
• Selling and estimating of change orders and service contracts
• Maintaining customer satisfaction by executing well thought-out and planned installation of systems
• Demonstrate systems for clients and explain details such as the causes of false alarms
• Building a technical team by recruiting, selecting, training, coaching, mentoring, counseling and disciplining while providing feedback and recommendations to management on their progress
• Learning our products and services and keeping up-to-date with changes. Provide expert advice to management on technical issues
• Providing feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
• Establishing and maintaining lasting relationships with clients by providing excellent support and response times
• Investigating and solving customers' problems, which may be complex or long-standing and have been passed on by service technicians
• Meeting with other departments, branches and managers to discuss possible improvements to the department
• Supporting the field staff and management with a sense of urgency
• Inventory management and just in time part ordering
• Provide client support after hours, holiday and weekends as needed
• Perform other duties as assigned

Requirements

• Minimum of five years of industry experience
• Education: Must have a high school diploma or GED equivalent
• Relevant qualifications, such as certificates or diplomas are desired
• Ability to coach others
• Diagnose errors or technical problems and determine proper solutions
• Seasoned professional
• Highly organized
• Analyzing information/Problem solving
• Develop long-term relationships with clients while maintaining a high level of customer satisfaction
• Ability to handle client complaints or conflicts
• Confident in facing confrontations
• Develop positive and productive relationships with sales and field staff
• Teamwork oriented
• Support management
• Results driven
• Meticulous in detail
• Excels in time management
• Computer skills along with some networking skills
• Proficient in Microsoft Outlook and Word
• Make sound decisions in the absence of detailed instructions
• Self-disciplined
• Good writing skills
• Ability to prioritize and multi-task in a fast-paced environment
• Excellent verbal communication skills
• Adaptability
• Ability to learn new products, systems, programs and skills
• Knowledge of NEC, Building/Construction
• Reading and interpreting construction plans
• Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access control
• Good driving record
• Balancing competing demands while staying ahead of deadlines
• Traveling as needed

Physical Requirements

• The ability to communicate effectively by phone, fax, email, in person and the ability to read, write, type, kneel, stoop, reach and use stairs
• Pull and lift up to 80 pounds of weight and safely climb ladders while carrying 40 pounds
• Must have the ability to respond quickly to sounds and dangerous situations
• Requires the ability to move safely over uneven terrain or in confined spaces

Knowledge of

• NEC
• Fire Alarm
• Intrusion Alarm
• CCTV
• Access Control

Pluses

• Journeyman Fire Card, Texas Fire License, Reg 4
• Certification, Nicet Certification, Notifier Experience, Lenel Experience
• S2 Experience, SQL Database Administration, Alarm Agent Card

Benefits

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations.

• SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.