Job Details

Job Description

• Leadership and Planning

• Collaborates in a leadership role with the Managing Veterinarian(s) and hospital manager as a team when needed as a part of the overall part of the hospitals success.

• Creates the hospital schedule and manages labor costs to budget.

• Participates in the weekly, monthly and annual planning meetings for budget process.

• Establishes goals for the practice and staff.

• Acts as a champion for change and identifies, documents, shares, and promotes best practices daily

• Plans and helps leads employee meetings.

• Leads team daily in efficiency and positivity/ helps manage call in's/ and attendance

• Operations

• Supports HM with education of employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.

• Performs quality checks and reviews of client files.

• Manages vendor relationships.

• Monitors computer systems and works with Help Desk to resolve technical systems/equipment issues.

• People Management

• Works with the Managing Veterinarian, and HM on staffing needs including training, documenting and coaching conversations as required or needed.

• Recruits new employees and participates in the selection/interview process.

• Completes employee orientation, training and performance appraisals.

• Coaches and mentors employees and identifies continuous learning and skill building needs.

• Implements performance-based incentive and rewards and recognition programs

• Mediates conflict and maintains employee morale/engagement.

• Helps support HM with tracking and maintaining current licensure for all DVMs.

• Client Service

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

• Trains staff on client service initiatives and uses client visit growth best practices.

• Demonstrates and reinforces the highest level of client service, treats clients and pets like family.

• Supports HM and helps Manage client relationships; effectively resolves client issues and escalations, Birdeye, client complaints.

• Oversees client follow-up procedures, including reminders and call backs with staffing.

• Utilizes client service initiative measurements to evaluate hospital and staff performance.

• Financial

• Supports HM in managing inventory cost oversees the semi-annual inventory process.

• Supports HM with helping to control all ordering and facility/administrative costs.

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• Skills:

• Interpersonal skills/ positive attitude

• General management skills

• Problem solving and conflict management skills

• Overall communication skills

• Organizational skills

• Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)

• Abilities:

• The ability to delegate responsibility and achieve results with hospital team members

• Must be able to handle multiple tasks and remain flexible with assigned duties and schedule. These task, duties and schedule are subject to change based on the need of the team and the hospital

• Capable of championing change and driving innovative programs in the hospital

• Must be able to work well in team environment

• Capable of quality decision making

• The ability to develop and motivate employees

• Demonstrates excellent time and task management

• Demonstrates professional and courteous presentation with staff and clients

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.