Job Details

OverviewAre you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!We are seeking talented CUSTOMER RETENTION SPECIALISTS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin ProsIt is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!ResponsibilitiesAt Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our first class will begin January 2025 with additional new hire classes throughout the summer.Our Customer Retention Specialist at Orkin play a vital role in maintaining long-term customer relationships and ensuring satisfaction. They are responsible for resolving customer concerns, retaining accounts, and enhancing the overall customer experience to support ongoing revenue growth. Success in this role means: Building trust with customers, reducing cancellations, and contributing to Orkin's reputation for exceptional service.You will…* Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)* Address and resolve customer issues with empathy and professionalism* Utilize strong negotiation and customer service skills to retain customers* Offer alternative solutions and customized programs to meet customer needs* Maintain detailed records of customer interactions and retention efforts* Collaborate with internal teams to ensure seamless service delivery* Work efficiently in a fast-paced environment while managing multiple tasks* Use different gamification tools to measure performanceWe Offer…* Variety of Schedules (Schedule may include nights, weekends, and holidays)* Four-week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST* Gamification methods to measure performance and increase engagement virtually* Great pay and incentives ($20 hour plus 3% sales commission)* 401(k) plan with company match, employee stock purchase planWhy Orkin?* Founded in 1901, Orkin Pest Control is a global residential and business service provider* Consecutive years of improved earnings with over 2 million customers* Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA* Orkin's Contact Center is a high energy, fun and collaborative work environment with strong managementAre you ready to be an Orkin Pro?QualificationsWhat's required* High School/GED* 1 - 2 years customer service experience within or outside a call center* Completion of a Culture Index assessment* Verification of internet speed* Ability to pass a computer assessment* We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local lawWork from home requirements* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise* A workspace with adequate furnishings (e.g., a desk and chair) and lighting* Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modemWhat you will need* Excellent interpersonal and communication skills* Strong computer skills in various software and web-based applications* Proficient in Microsoft Office* Comfortable working in a high-volume role* Excellent customer service soft skills such as empathy* Ability to multi-task, set priorities and manage time efficiently* Empathy and patience when dealing with customer concerns* Ability to work independently and as part of a team* Proficiency in CRM systems and basic computer applicationsOrkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities EmployerWhat's required* High School/GED* 1 - 2 years customer service experience within or outside a call center* Completion of a Culture Index assessment* Verification of internet speed* Ability to pass a computer assessment* We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local lawWork from home requirements* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise* A workspace with adequate furnishings (e.g., a desk and chair) and lighting* Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modemWhat you will need* Excellent interpersonal and communication skills* Strong computer skills in various software and web-based applications* Proficient in Microsoft Office* Comfortable working in a high-volume role* Excellent customer service soft skills such as empathy* Ability to multi-task, set priorities and manage time efficiently* Empathy and patience when dealing with customer concerns* Ability to work independently and as part of a team* Proficiency in CRM systems and basic computer applicationsOrkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities EmployerAt Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our first class will begin January 2025 with additional new hire classes throughout the summer.Our Customer Retention Specialist at Orkin play a vital role in maintaining long-term customer relationships and ensuring satisfaction. They are responsible for resolving customer concerns, retaining accounts, and enhancing the overall customer experience to support ongoing revenue growth. Success in this role means: Building trust with customers, reducing cancellations, and contributing to Orkin's reputation for exceptional service.You will…* Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)* Address and resolve customer issues with empathy and professionalism* Utilize strong negotiation and customer service skills to retain customers* Offer alternative solutions and customized programs to meet customer needs* Maintain detailed records of customer interactions and retention efforts* Collaborate with internal teams to ensure seamless service delivery* Work efficiently in a fast-paced environment while managing multiple tasks* Use different gamification tools to measure performanceWe Offer…* Variety of Schedules (Schedule may include nights, weekends, and holidays)* Four-week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST* Gamification methods to measure performance and increase engagement virtually* Great pay and incentives ($20 hour plus 3% sales commission)* 401(k) plan with company match, employee stock purchase planWhy Orkin?* Founded in 1901, Orkin Pest Control is a global residential and business service provider* Consecutive years of improved earnings with over 2 million customers* Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA* Orkin's Contact Center is a high energy, fun and collaborative work environment with strong managementAre you ready to be an Orkin Pro?