Job Details

Location
Remote,WI

Description

Our client, a global leader in the IT industry, is seeking to hire a Renewal Specialist. This is a 100% REMOTE position. This position will pay $28.09/hr., and you will work from 8:00am-5:00pm M-F. This role starts as a 12-month contract but opens up future opportunities for contract extensions and full-time positions for top performers with this Technology industry leader. We are seeking a candidate who has prior experience in IT or the Technology sales renewal process.

Job Overview:

The Renewal Specialist focuses on driving high volume business through focus on renewals and unattached business utilizing prescriptive selling techniques. The Renewal Specialist builds relationships and educates the sales teams on the programs, resources, and pricing strategies available to secure on time, profitable renewals. You will focus on current customers and sales in an effort to consult and sell all renewal product options including multiyear and coterminous renewals. The Renewal Specialist will also assist in maintaining customer data and post-sales support including general administration support.

Key Responsibilities

The Renewal Specialist key area of responsibility is to support the pursuit and closure of a sale emphasizing the value of services. This includes but is not limited to quoting renewals, processing credit requests, handling new maintenance requests, and general sales requests.

• Attends required company and partner training and applies that knowledge in their day to day business.
• Contributes to the team's knowledge base and readily shares Partner knowledge and best practices with peers and Account Managers.

• Follows-up and responds to questions about Partner programs, post-sales entitlement, related sales information (e.g. contract numbers, order dates, invoice status, etc.), and escalations.
• Monitors renewal opportunities and attach rate leads; manages the opportunity pipeline from lead to closure.
• Generate accurate sales quotes; drives for multi-year agreements.
• Produces Sales Forecast reports.

• Explains to customers the value of Partner solutions features and benefits.
• Articulates to customers, internal sales teams, and Partners the company value proposition.
• Understands and explains the company pricing structure, multi-year advantages, and financing benefits; advises Sales on pricing strategies, how to increase profitability, and how to position it to the customer; negotiates with Partners to obtain the best pricing structure.
• Coordinates and collaborates with Partners, PPM, and Sales to drive shared opportunities and fine tune strategies to exceed joint sales goals.
• Develops and maintains a Territory Plan; adjusts quarterly for past performance and future expectations.
• Responds to requests and questions from customers and Account Managers.

• 2+ years of experience supporting a regional or national sales teams inside the IT or IT services industry helping with quoting renewals, processing credit requests, handling new maintenance requests, answering and general sales requests.
• Previous experience with pre-sales and post sales support.
• Experienced tracking and updating customer information in Salesforce.
• Bachelor's degree
• Proficiency in MS Office Suite
• Ability to execute on territory goals and metrics.
• Ability to adapt and change to the business needs of the practice and team coverage model.
• Strong communication, interpersonal, and presentation skills.
• Strong passion for learning and motivated and self-starter.
• Natural problem solver.