Job Details

Company Description

McGarvey PLLC is a law firm with a commitment to client service and developing legal professionals. Are values are:

• Highest integrity in all dealings
• Innovation
• Relationships
• Education
• Service

We like to spend time with our families and value time away from the office. We understand that while work is important, family is more important. We want to do good work and make a difference for our clients – but we also want to have dinner with our families.

Role Description

The Receptionist / Client Care Specialist is the first point of contact for potential clients, courts, and opposing counsel with our firm. This employee must be professional and courteous. This employee must handle confidential and sensitive information, have attention to detail, and strive to provide excellent client service. This is a full-time position. We are located at 3220 Broadway, Houston, Texas.

Core Responsibilities Include:

• Answer phone and route calls
• Screen incoming calls from potential clients to confirm that they fall within the scope of the firm's services
• Greet visitors, take messages / resolve issues
• Receive, process, and distribute incoming and outgoing mail/packages
• Perform various clerical tasks, such as faxing, scanning, mailing, and filing
• Coordinate shared conference room scheduling
• Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
• Keep reception area and conference room neat, tidy, and ready for visitors
• Process payments for invoices
• Perform basic bookkeeping data entry
• Assist in the organization of electronic files
• Assist in the preparation of documents, as needed (i.e., assemble marketing materials, client information packets, notebooks and binders)
• Coordinate meal orders for employees/clients, as need
• Occasionally running basic errands to nearby businesses (1x per week or so)

Required Knowledge and Skills:

• Excellent communicator
• Passion for helping others
• 1 year of customer service experience is required
• Proficiency in Microsoft Office Suite and relevant software applications
• Experience with Clio Manage and Clio Grow is preferred, but not required
• Ability to multi-task and manage two phone systems
• Maintain pleasant and calm demeanor
• Ability to work in a fast-paced environment
• Ability to prioritize competing obligations and tasks
• Willingness to seek clarification when needed
• Detail oriented, able to follow instructions, and work with limited supervision (after training period)

Benefits:

• Compensation is $15-20 per hour, depending upon experience
• 401(k) based upon eligibility, with a 3% employer contribution
• Paid holidays
• Medical and Dental Insurance for the employee