Job Details

**Concierge - South Lamar**

Austin, TX milk + honey, Austin's favorite spa and salon, is looking for a few new concierges.

milk + honey spa and SALON by milk + honey has received national and local recognition for exceptional client service and employee satisfaction

Some of the awards we have won include:

**Best Places to Work- Austin Business Journal 3 years in a row**

Best Salon- Industry Choice- Austin Fashion Awards

Inc 5000- Inc Magazine 5 years in a row

Top 100 Salons- Elle Magazine 2 years in a row

The concierge is responsible for:

*answering multi- line phone system

*greeting clients and guiding them through the spa

*communicate with all co-workers to keep spa/salon running efficiently

*educate yourself about retail lines, sell clients the products that will help them

Successful candidates will posses:

*availability to work nights, weekends and holidays

*customer service experience

*a positive, outgoing, and energetic personality

milk + honey provides:

*a fun clean, busy working environment

*competitive pay scale

*paid vacation for full time employees (30+ hours a week)

*401k with employer match

*company- sponsored medical, dental and vision insurance for employees working 21+ hours a week

*generous discounts and opportunities to enjoy services and products

At milk + honey, we thrive in an environment of excellence. If you feel you have these characteristics and more, please submit an online job application and a resume.

**milk + honey spa |SALON by milk + honey job description** **Concierge** **The Concierge performs a full spectrum of duties designed to make each client's visit the singular best customer service experience. The essential duties and responsibilities for the position of Concierge include:**

* **Answering multi-line phone system**

* **Be able to work scheduled shifts at both locations and the reservations center**

* **Scheduling clients following strict m + h protocol, to maximize efficient use of time**

* **Greeting clients and guiding them through the spa**

* **Use our operating system effectively to make all aspects of the spa/salon run efficiently**

* **Communicate with all co-workers to keep spa/salon running efficiently**

* **Assist with light housekeeping (picking up glasses in lounge, robes in locker room)**

* **Schedule any repairs with manager's approval**

* **Speak to tech support to troubleshoot problems with operating system, printers, etc**

* **Have each client fill out and sign an intake or addendum for each service**

* **Be positive, outgoing and energetic**

* **Educate yourself about retail lines, sell clients the products that will help them**

* **Help maintain retail area, communicate with management about product feedback, stock levels, etc**

* **Attend all meetings and trainings required of your department or the company in general**

* **Be available to work nights, weekends and some holidays**

* **Check email regularly, participate in discussions, and help find solutions**

* **Commit to treating each member of the m+h team as your clients, listen respectfully and help others**

* **Follow dress code standards**